Refund policy

Mollie’s MindSet LLC — Return & Refund Policy

Effective Date: October 18, 2026

Thank you for shopping with Mollie’s MindSet LLC! We appreciate your support of our books, journals, original music, and merchandise. For assistance with an order, contact admin@molliesmindset.com with your order number and a description of the issue.

1. Returns and Customer Support

Many products sold by Mollie’s MindSet LLC are produced after an order is placed, so our return procedures vary by product type. Please contact admin@molliesmindset.com before returning an item. If a return is necessary, we will provide instructions and confirm the appropriate shipping arrangements. Do not send merchandise directly to our printing or fulfillment partners unless specifically instructed.

A statutory cancellation or withdrawal does not depend on our prior approval. Contacting us for return instructions does not shorten a legal deadline.

Authorized Return Address
Mollie’s MindSet LLC
5555 Whittlesey Blvd, Suite 1200 #1167
Columbus, GA 31909

Please contact us for return instructions before mailing a package. This is our business return mailbox.

2. Printed Books and Journals

Our physical books and journals are printed on demand through Lulu Direct. We generally do not accept voluntary returns or exchanges due to changes of mind, accidental purchases, or incorrect selections, except where required by applicable law. Producing a book after purchase does not itself remove statutory rights.

Damaged, Defective, or Incorrect Books
If your book arrives damaged, contains printing or binding defects, is not the item ordered, or is otherwise not as described, contact us promptly. Include your order number, a description of the issue, and, where reasonably possible, clear photographs of the product and damaged packaging. We will review the issue and arrange an appropriate replacement, refund, or other legally required remedy. Please keep the product and packaging if possible until we provide instructions. Missing packaging or inability to provide photographs does not automatically exclude a statutory remedy.

3. Print-on-Demand Merchandise

Our apparel, mugs, accessories, and other merchandise are generally produced to order through Printify’s fulfillment partners. We generally do not accept voluntary returns or exchanges for changes of mind, incorrect size or color selections, or other customer selection errors, except where required by law. Please review descriptions, size charts, colors, and selections carefully before purchasing.

Damaged, Misprinted, or Incorrect Merchandise
If an item arrives damaged, has a manufacturing defect, is misprinted, differs from the item ordered, or is otherwise not as described, contact us as soon as possible, preferably within 30 calendar days of delivery. Provide your order number, a description, and, where reasonably possible, clear photographs. We will investigate and arrange an appropriate replacement, refund, or other legally required remedy. The recommended reporting period helps us work with production partners and does not eliminate rights protected by law.

For both printed books and merchandise, Mollie’s MindSet LLC remains responsible for applicable remedies. Supplier refund restrictions, claim windows, or refusal to reimburse us do not override your consumer rights.

4. Digital Music and Downloadable Products — Filemonk

Digital music and other downloadable products are delivered electronically through Filemonk. Once content has been supplied or access provided, voluntary change-of-mind refunds are generally unavailable, except where required by applicable law.

If you receive an incorrect file, a defective download, or cannot access a purchased product, email admin@molliesmindset.com. We will work to restore access, provide the correct product, or arrange an appropriate refund or other legally required remedy. No physical return is necessary. Accessing or downloading a file does not, by itself, establish a lawful waiver of withdrawal rights.

5. Order Cancellations and Changes

If you need to cancel an order or correct an address, contact us as soon as possible. We will determine whether the order can still be modified or canceled. Once a physical product enters production or ships, voluntary cancellation or modification may no longer be possible. Voluntary cancellation of digital products after access is supplied may also be restricted, subject to applicable law.

Cancellation is not guaranteed simply because a request is submitted. These voluntary restrictions do not limit any statutory cancellation, withdrawal, or remedy for defective, incorrect, inaccessible, delayed, or undelivered purchases.

6. Missing, Delayed, or Incorrect Deliveries

If your order has not arrived within the expected delivery window, tracking stops updating, or an item is missing, contact us. Books, merchandise, and other physical products may ship separately. We will investigate with the fulfillment partner or carrier and arrange the appropriate resolution in accordance with applicable law.

If an incorrect delivery address was provided, we will review the options and disclose any proposed additional delivery charge before you agree to it.

Return shipping
If a return is needed because an item is damaged, defective, incorrect, or not as described, we will provide instructions and cover the reasonable necessary return costs. For a statutory change-of-mind withdrawal, you pay direct return postage only where disclosed before purchase and permitted by applicable law, unless we agree to pay. No restocking fee applies to exercising a statutory withdrawal right.

7. Refund Processing

We will notify you after reviewing your refund request. Approved refunds will be initiated to the original payment method without undue delay and within any timeframe required by applicable law. Your financial institution or payment provider may require additional time to post the refund. Contact admin@molliesmindset.com with questions about an approved refund.

Our internal review or a supplier’s decision does not extend a legally required refund deadline. We will not delay a legally required refund while awaiting supplier reimbursement. Any legally permitted withholding pending return of goods or evidence of return is governed by applicable law.

8. International Orders and Consumer Rights

Our storefront is configured for the United States market, and international selling is paused in Shopify Markets. Physical delivery is available only to eligible United States addresses offered at checkout. These settings do not verify a buyer’s residence. This pause does not cancel previously accepted orders, remove applicable consumer protections, or revoke download access already provided.

Customers may have additional rights under the consumer protection laws applicable to their purchases. Where EU or UK distance-selling rules apply, eligible goods generally have a 14-day withdrawal or cancellation period after delivery without a reason, and eligible digital-content contracts generally have a 14-day period from conclusion of the contract. Longer periods may apply if legally required information was not provided.

A product is not automatically excluded because it is printed or produced after purchase. Any personalized-goods exception must satisfy the applicable legal conditions. For digital content, any loss of withdrawal rights requires the legally required prior express consent to early supply, acknowledgement of loss of the right, and contract confirmation. If those requirements have not been met, we will not treat downloading alone as waiving the right.

Where applicable withdrawal rules require it, relevant payments, including standard outward delivery charges, will be reimbursed without undue delay and no later than 14 days after withdrawal notice, subject only to lawful withholding until goods are returned or evidence of return is supplied. Any different mandatory rule takes precedence.

Customers may exercise an applicable withdrawal or cancellation right by a clear statement identifying themselves and the order, sent to admin@molliesmindset.com or by another legally permitted method. Prior approval or a particular form is not required. Contact us for return instructions without allowing a legal deadline to pass.

Nothing in this policy restricts consumer rights or remedies that cannot lawfully be excluded, including applicable protections for customers in Australia, New Zealand, Canada, and other destinations. Faulty-product rights are separate from change-of-mind rights.

9. Existing Orders and Policy Changes

This revised policy applies to purchases made on or after publication, subject to applicable law. Orders placed before publication remain subject to the terms and commitments applicable when those orders were placed, together with legally protected consumer rights. Revised voluntary-return restrictions will not be applied retroactively.

Previously accepted international orders remain supported, including outstanding fulfillment, refunds, complaints, and applicable withdrawal rights. Pausing new international sales does not change those obligations.

10. Contact Information

Mollie’s MindSet LLC
Website: https://molliesmindset.com
Customer Service: admin@molliesmindset.com

Authorized Return Address
Mollie’s MindSet LLC
5555 Whittlesey Blvd, Suite 1200 #1167
Columbus, GA 31909

Please contact us for return instructions before mailing an item.

Thank you for supporting Mollie’s MindSet LLC.