Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to providing a seamless shopping experience, including clear shipping guidelines. Please read the details below to understand our shipping process and policies.
Order Processing Time
- Processing Time: Orders are processed within 1–5 business days after payment confirmation. During peak seasons, processing times may extend slightly.
- Order Verification: We verify all orders to ensure accurate delivery information before processing.
Shipping Times
As we work with global suppliers, shipping times can vary based on your location and the product's supplier. Below is an estimate of our shipping timelines:
| Region | Estimated Shipping Time |
|---|---|
| United States | 10–15 business days |
| Canada | 15–25 business days |
| Europe | 10–25 business days |
| Australia & New Zealand | 15–25 business days |
| Asia | 7–20 business days |
| Rest of the World | 20–35 business days |
- Note: Shipping times are estimates and may vary due to processing, postal service delays, or other unforeseen circumstances.
Shipping Costs
- Standard Shipping: Free on most orders unless otherwise specified on the product page.
- Express Shipping: If available, the cost and estimated delivery time will be displayed during checkout.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order on our website or through the shipping provider’s website.
- Please allow 3–7 business days for tracking updates to appear after the order is shipped.
Delayed or Lost Shipments
- Delivery Delays: In rare cases, shipments may be delayed due to factors such as customs clearance or extreme weather. If your order has not arrived within the expected timeframe, please contact us at admin@molliemindset.com
-
Lost Packages: If your tracking status shows "delivered," but you have not received the package, please:
- Verify the shipping address provided at checkout.
- Check with neighbors or your local post office.
- Contact us for further assistance.
Split Shipments
- To ensure timely delivery, your order may be shipped in multiple packages if items are sourced from different suppliers. You will receive tracking information for each package.
Shipping Restrictions
- We currently ship to most countries worldwide. However, some regions may experience shipping limitations. If your location is restricted, you will be notified at checkout.
Additional Notes
- Please double-check your shipping address during checkout to avoid delays.
- If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.