Shipping policy

Mollie’s MindSet LLC — Shipping & Digital Delivery Policy

Effective Date: October 18, 2026

1. Customer service

For order questions, email admin@molliesmindset.com with your order number. Mollie’s MindSet LLC handles customer support and works with our fulfillment partners on your behalf.

2. Books and journals — Lulu Direct production

Our printed books and journals are made to order through Lulu Direct. Printing, binding, inspection, and preparation occur before shipment. Lulu generally estimates production at 3–5 business days after an order enters production. Processing before production, weekends, holidays, demand, and production capacity may add time. These are estimates, not guaranteed delivery dates.

Production time is separate from carrier transit time. Transit starts after the parcel ships and depends on the selected shipping service and delivery address.

3. Merchandise — Printify fulfillment

Merchandise is made to order through Printify’s production partners. Production time varies by product and provider and is additional to carrier transit time. Please review any estimate shown for your product or order. An order confirmation does not mean the item has already been produced or shipped.

4. Shipping destinations and charges

Our storefront is configured for the United States market, and international selling is paused in Shopify Markets. Physical delivery is available only to eligible United States addresses offered at checkout. These settings do not verify a buyer’s residence. This pause does not cancel previously accepted orders, remove applicable consumer protections, or revoke download access already provided.

Lulu Direct books and journals and Printify merchandise are offered for delivery to eligible United States addresses only. Product, production-partner, carrier, and address restrictions may apply. The shipping options and charges available for your order are shown at checkout before payment. If no shipping option is offered for your address, contact us before ordering. A country or state appearing in a selector does not by itself guarantee delivery for every product.

Previously accepted international orders remain subject to the delivery commitments and applicable legal rights in effect when ordered. We will continue to assist with their fulfillment, tracking, delivery problems, and any applicable customs or import-charge questions.

5. Separate shipments and tracking

Books and merchandise may be produced at different facilities and shipped separately, including items ordered together. Separate packages may arrive on different days. Each parcel may have its own tracking information. When tracking is available, shipment details are sent by email. Please check each shipment notice before reporting an incomplete order.

6. Filemonk digital delivery

Music downloads and other digital products offered for sale are delivered electronically through Filemonk; no physical item is shipped for a digital product. Filemonk is configured to email download links automatically when it processes the associated digital order. Email processing, payment or order issues, and other technical conditions can affect availability. We do not guarantee instant delivery. Any preorder release date or product-specific delivery arrangement will be stated on the product page.

If your download email is missing, check spam or junk folders and the email address used for your purchase, then contact admin@molliesmindset.com for assistance. Tell us if your link does not work or the wrong file was supplied. For a mixed order, digital access and physical shipments are delivered separately. Physical shipping charges apply only to physical items. Applicable withdrawal and consumer rights remain protected as explained in our Return & Refund Policy.

7. Address corrections, delays, and delivery problems

Please check your postal and email addresses before ordering. Contact us immediately if a correction is needed. Voluntary changes may not be possible once production or shipping has begun; any proposed additional charge will be explained before you agree to it.

If we cannot meet a promised shipment timeframe, we will notify you and provide the delay, cancellation, and refund options required by applicable law, including obtaining consent to a delay where required. Carrier, weather, and customs delays may affect transit, but do not remove your legal rights. Contact us if an expected delivery date passes, an item is damaged, or tracking indicates a delivery problem. We will investigate and provide the appropriate remedy. Please also see our Return & Refund Policy.

8. Returns and business contact

For returns, see our Return & Refund Policy and contact admin@molliesmindset.com for instructions. Do not send a return directly to a fulfillment partner unless we instruct you to do so.

Authorized Return Address
Mollie’s MindSet LLC
5555 Whittlesey Blvd, Suite 1200 #1167
Columbus, GA 31909

9. Effective date and existing orders

This policy takes effect upon publication. Orders placed earlier retain the delivery terms and commitments applicable when ordered, together with applicable legal protections. The pause in new international sales does not remove support or applicable download access for previously accepted orders.